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Money Back on Downloads: The UK Refund Rules Sellers Hope You Won't Read

Money Back on Downloads: The UK Refund Rules Sellers Hope You Won't Read

Buying software online gives you fewer rights than buying a duvet — but not as few as some sellers would have you believe. Here's how the 14-day cooling-off period really works for downloads, digital content and subscriptions, when your credit card outranks the small print, and what to actually write when you ask for your money back.